Mail server hardware failure (Solved)
- Details
- Created on Tuesday, 16 April 2013 18:16 16 April 2013
Dear Customers,
We regret to inform you that there was a hard disk failure on one of our mail servers and the faulty hardware is being replaced.
Unfortunately that will require a file system check before booting which will result in several hours of downtime.
Start Time: 04:30 PM UTC
Update: The problem has been solved. We had to setup a new server and transfer the e-mail accounts from the affected hard drive to the new server, that is what caused this significant delay. The new mail servers is now operational.
Best Regards,
Support Staff
Us.cloudlogin.co - Unscheduled Maintenance for HDD Repair (Solved)
- Details
- Created on Tuesday, 16 April 2013 18:15 16 April 2013
Dear Customers,
We regret to inform you that a trouble has been noticed with some HDDs on the server. Because of this issue, it is possible for your websites to be not accessible. File system check is running on the problematic HDD.
During the following hours the procedure should be completed and the service back to normal.
Start Time: 18:10 CDT / 23:10 GMT
Update: It appears that the trouble is more complicated than we have expected and it will take more time to be resolved than the expected initial period. We will keep you posted with new information when available.
Update2: Accounts from problematic storage server have been transfered to a new one and they all should be operational now.
Best Regards,
Support Staff
Mail server hardware failure (Solved)
- Details
- Created on Friday, 12 April 2013 18:17 12 April 2013
Dear Customers,
We regret to inform you that a there is a hard disk failure on one of our mail servers and the faulty hardware is being replaced.
Unfortunately that will require a file system check before booting which will result in several hours of downtime.
Start Time: 04:30 PM UTC
Expected downtime: 6 hours.
Best Regards,
Support Staff
Update: This problem is now solved.
SupremeCenter11.co.uk File System Maintenenance (Resolved)
- Details
- Created on Thursday, 11 April 2013 18:17 11 April 2013
Dear Customers,
There is outage of one of the server's Hard Disk Drives. Because of this issue, it is possible for your sites to be not accessible. File system check is running on the problematic HDD.
During the following hours the procedure should be completed and the service back to normal.
Start Time: 12:00 AM UTC
Expected downtime: 6 hours.
Best Regards,
Support Staff
Update: This problem is now solved.
SupremeCenter300 rack change - Tuesday, April 9th (Resolved)
- Details
- Created on Tuesday, 09 April 2013 18:17 09 April 2013
Dear Customers,
We would like to inform you about an upcoming server rack change that will take place on April 9th, between 4 pm - 6 pm EST (Sydney Time).
During this frame the expected server downtime is about 30 minutes and we will do our best to complete the procedure as fastest as possible.
Thank you for your time and understanding regarding this matter.
Update: This problem is now solved.
Unexpected maintenance on US.Cloudlogin.Co (Resolved)
- Details
- Created on Thursday, 21 March 2013 18:17 21 March 2013
Dear Customers,
We would like to inform you about an issue with the web services that we are currently experiencing, related to one of the web servers of US.Cloudlogin.Co, which may be causing connectivity issues to your websites, issues with the login to the Control Panel or accessing the contents of your account through FTP or the integrated File Manager.
Start time: 09:10 PM GMT
End time: 11:30 PM GMT
The web server is currently non-accessible due to unexpected maintenance and our administrators are working to fix it as quick as possible.
Thank you for your time and understanding regarding this matter.
Update: This problem is now solved.
