us.cloudlogin.com HDD Outage (Solved)

Dear Customers,

There is an unexpected outage of one of the server's Hard Disk Drives at the US Data Centre. Because of this issue, it is possible that your sites may not be accessible. Our administrators are working to resolve the issue as soon as possible and reduce the downtime to minimum.

Start Time: 08:06 AM UTC / 01:06 AM PST
End Time: 08:40 AM UTC / 01:40 AM PST

Best Regards,
Support Staff

Update: This problem is now solved.

Us.CloudLogin.co Mail service maintenance (Solved)

Dear Customers,

We are currently experiencing a problem with the mail server which is handling the emails for your hosting account. To be able to get this resolved as fast as possible we have temporary disabled the mail service, including POP3, IMAP and SMTP access.

We can not provide an Estimated Time Allocation (ETA) but you can check here for updates.

We apologise for the inconveniences that this issue may cause you.

Thank you for your patience and understanding.

Best Regards,
Support Staff

Update: This problem is now solved.

Unscheduled maintenance (Solved)

Dear Customers,

We are currently performing an unscheduled maintenance that requires stopping of all services on the hardware node and its reboot. The maintenance may cause connectivity issues to your websites, issues with the login to the Control Panel or accessing the contents of your account through FTP or the integrated File Manager.

Start Date: October 19, 2013, 8:08 AM (UTC)
End Date: October 19, 2013, 09:16 AM (UTC)

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff

Update: This problem is now solved.

Australian Datacentre network failure (Solved)

Dear Customers,

Our Data Centre in Australia is experiencing temporary network troubles. They are currently investigating issues which are directly impacting our servers. They should provide us with further updates within the next 60 minutes. Our system administrators are also on site, working with the data centre technicians to fix the problem as quickly as possible.

Start Time: 05.55 PM UTC / 04.55 AEDT
End Time: 07.50 PM UTC/ 06.50 AEDT

We apologise for the inconveniences that this issue may cause you.

Thank you for your patience and understanding.

Best Regards,
Support Staff

Update: This problem is now solved.

Us.Cloudlogin.Co Mail Server Trouble (Solved)

Dear Customers,

We are currently experiencing a problem with the mail server which is handling the emails for your hosting accounts. It appears that some connectivity issue persists which is causing the connections to timeout.

Our system administrators are onsite, working with the data centre technicians to fix the problem as quickly as possible.

Start Time: 05:15 UTC / 12:15 CDT
End Time: 05:40 UTC / 12:40 CDT

We apologise for the inconveniences that this issue may cause you.

Thank you for your patience and understanding.

Best Regards,
Support Staff

Update: This problem is now solved.

Us.Cloudlogin.Co Storage Server Trouble (Solved)

Dear Customers,

We are currently experiencing some issues with the storage server of some of our customer hosting accounts. Slow performance of websites or timeouts could be noticed.

Our system administrators are working closely with our data centre technicians to resolve the problem as quickly as possible. However, this problem may cause issues with website accessibility.

Start Time: 11:15 PM UTC / 06:15 PM CDT
End Time: 12:30 AM UTC / 07:30 AM CDT

We apologise for the inconveniences that this issue may cause to you.

Thank you for your patience and understanding.

Best Regards,
Support Staff

Update: This problem is now solved.

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