SupremeCenter300 IP Address (Solved)
- Details
- Created on Friday, 21 June 2013 19:17 21 June 2013
Dear Customers,
We are currently experiencing a problem with one of our IP addresses: 122.252.15.229, which seems to be null routed.
Our administrators are working on this topic with the data center stuff at the moment. The IP address will be changed for websites but an hour will be necessary for the new one to propagate, therefore websites could be inaccessible.
We apologize for the inconvenience that this issue may cause to you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem is now solved.
Us.Cloudlogin.Co Mail Server Problem (Solved)
- Details
- Created on Wednesday, 19 June 2013 19:17 19 June 2013
Dear Customers,
We are currently experiencing a problem with one of the mail nodes, that is handling some of the customer accounts on the US.Cloudlogin.Co hosting server.
To be able to get this solved as fast as possible we have temporary disabled the mail service, including POP3, IMAP and SMTP access.
We apologize for the inconvenience that this issue may cause to you.
Thank you for your patience and understanding.
Start Time: 7:00 AM GMT
Best Regards,
Support Staff
Update: This problem is now solved.
UK DC Scheduled Rack Change / Network Maintenance (Solved)
- Details
- Created on Saturday, 18 May 2013 00:55 18 May 2013
Dear Customers,
We would like to inform you about an upcoming maintenance in our UK Data Center scheduled to take place later this week.
Starting from tomorrow May 14th, we will be relocating our servers to new racks and will also be performing a major network upgrade.
The expected downtime frame for the scheduled maintenance procedures is about 1 hour. As we will be following a dynamic schedule, we could not give you an exact date and time frame for the transfer of your particular server. However, we can assure you that all procedures will be performed with minimum downtime. Also, no action will be required on your end while the maintenance is taking place.
We would like to apologize for the inconvenience that this may cause you and thank you for your time and understanding regarding this matter.
Best Regards,
Support Staff
Update: This problem is now solved.
us.cloudlogin.co database connection problem (Solved)
- Details
- Created on Wednesday, 15 May 2013 12:08 15 May 2013
Dear Customers,
We regret to inform you that there was a temporary connectivity problem to one of our database servers caused by misconfiguration in the latest update of the InnoDB engine. Because of this issue, it is possible that your websites may not be accessible.
The problem has been forwarded to our senior administrators and they are working to solve it as quick as possible.
Start Time: 1:30 AM UTC
We are sorry for the inconvenience caused.
Best Regards,
Support Staff
Update: This problem is now solved.
Server system maintenance (Solved)
- Details
- Created on Monday, 13 May 2013 11:08 13 May 2013
Dear Customers,
We are performing a server maintenance at the moment that will take some time to be completed successfully. The procedure will continue for the next 2-3 hours and after that our servers will be up and running properly.
An interruption of the Hepsia control panel functions, emails services and databases connectivity may occur during the maintenance period.
Start Time: 10:10 PM UTC
End time: 12:30 PM UTC
Thank you for your patience and excuse us for the inconvenience caused.
Best Regards,
Support Staff
Update: This problem is now solved.
us.cloudlogin.co Mail Server Issue (Solved)
- Details
- Created on Friday, 19 April 2013 18:17 19 April 2013
Dear Customers,
We regret to inform you that there is currently a hardware failure on one of our mail servers and the faulty hardware is being replaced.
Unfortunately that will require a file system check before booting which will result in several hours of downtime. During this period, you may experience issues with the connectivity to the mail server through your email clients, as well as inability to login to the RoundCube webmail client.
We will update this article when the hardware check has been completed and everything is back to normal again.
Start Time: 00:25 AM UTC
Update: We are currently in a process of migrating all accounts from the problematic mail server to a brand new machine. Mail accounts are transferred gradually and once accounts are transferred they will become operational as they should.
Best Regards,
Support Staff
Update 2: This problem is now solved.
