AU Data Centre Connectivity Issue (Solved)
- Details
- Created on Monday, 09 December 2013 11:13 09 December 2013
Dear Customers,
We are currently experiencing a connectivity issue to a network range in AU Data center for the network address: 122.252.15.
All services related to this IP network range are temporarily not accessible. Our system administrators are working closely with our data centre technicians to resolve the problem as quickly as possible.
Start Time: 02:15 PM UTC / 01:15 AM
End Time: 12:15 PM UTC / 11:15 AM
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
MySQL Server Trouble (Solved)
- Details
- Created on Monday, 02 December 2013 02:01 02 December 2013
Dear Customers,
We currently have a problem on one of the MySQL servers which is affecting a part of the hosting accounts in the US Data center. This problem may cause issues with the databases and website accessibility.
Our system administrators are working closely with our data center technicians to solve the problem as quickly as possible.
Start Time: 09:30 AM UTC / 03:30 AM CST
End Time: 10:05 AM UTC / 04:05 AM CST
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
UK DC Scheduled Rack Change Sunday, Dec 1st (Solved)
- Details
- Created on Monday, 02 December 2013 02:00 02 December 2013
Dear Customers,
We would like to remind you about the maintenance in our UK Data Center scheduled to take place at 11 am UTC, on December 1st.
We are relocating our servers to new racks and also performing a major network upgrade. We expect Mail and VPS servers service interruptions for 6 hours and the expected downtime for the scheduled maintenance procedures is about 3 hours.
As we are following a dynamic schedule, we cannot give you an exact date and time frame for the transfer of your particular server. However, we can assure you that all procedures are being performed with minimum downtime. Also, no action was required on your end while the maintenance is taking place.
We would like to apologise again for any inconvenience that this may cause and thank you for your time and understanding regarding this matter.
Best Regards,
Support Staff
Update: This problem has been solved now.
UK Data Center Connectivity Issue (Solved)
- Details
- Created on Monday, 02 December 2013 01:59 02 December 2013
Dear Customers,
We are currently experiencing a global data center connectivity issue in the UK Data center. This problem may cause issues with the databases and website accessibility.
Our system administrators are working closely with our data center technicians to solve the problem as quickly as possible.
Start Time: 01:00 PM UTC
End Time: 01:20 PM UTC
We apologise for the inconveniences that this issue may cause you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: This problem has been solved now.
UK DC Scheduled Rack Change Sunday, Dec 1st (Upcoming)
- Details
- Created on Wednesday, 27 November 2013 03:15 27 November 2013
Dear Customers,
We would like to let you know about an upcoming maintenance in our UK Data Center scheduled to take place later this Sunday. Starting at 11 am UTC, on the 1st of December, we will be relocating our servers to new racks and will also be performing a major network upgrade.
We expect service interruptions on our Mail and VPS servers for 6 hours. The expected downtime for the scheduled maintenance procedures will be about 3 hours.
Since we are following a dynamic schedule, which is constantly being updated, we could not give you an exact date and time frame for the transfer of your particular server. However, we can assure you that all procedures will be performed with minimum downtime. Also, no action will be required on your end while the maintenance is taking place.
We would like to apologise for the inconveniences that this may cause. Thank you in advance for your time and understanding regarding this matter.
Best Regards,
Support Staff
Unexpected File System Maintenance (Solved)
- Details
- Created on Wednesday, 27 November 2013 03:15 27 November 2013
Dear Customers,
We would like to inform you about an unexpected File System maintenance procedure on the server that is currently being performed. This procedure will affect services such as webmail application, Shared Name Servers: dns1.supremepanel2.co.uk 46.249.204.180 and dns2.supremepanel2.co.uk 46.249.205.215 or some websites related to them.
The procedure is expected to be completed within one hour and we will post an update once it is completed.
Start Time: 09:00 PM UTC
End Time: 11:10 PM UTC
We apologise for the inconveniences that this issue may cause to you.
Thank you for your patience and understanding.
Best Regards,
Support Staff
Update: It appears that the process may require more time to be completed. Our administrators are doing their best to complete the process as quick as possible.
Update 2: The process has been completed and services are operational as they should.
