We understand sometimes you may need some support, whether it is because you are just stepping into the digital world and the task ahead seems daunting or perhaps you just need a very technical piece of information to finish setting up your website. To cater for the different needs of our clients we have arranged the following support channels:

 

1. Within the Control Panel:


Context Help

If you ever feel lost inside our hosting Control Panel, just push the Help button! You will find it on each and every page! This will open a popup containing plenty of information about all the operations that you can perform on that page. Once you are happy with the information just close the pop-up menu and quickly return to your work.



Video Tutorials

For those of you who would prefer to see how things are done instead of just reading an article, we have developed a wide selection of educational videos explaining - step-by-step - how to use our web hosting Control Panel. There is over 40 movies available!



F.A.Q.

If you can't find the answer you are looking for among our articles and videos, try heading now to our comprehensive Frequently Asked Questions section. There we list questions asked by real clients in a wide range of areas, both broad and very specific, and provides practical solutions. As we add new services and innovations to our system on a regular basis you will find updates on our Frequently Asked Questions section as well.



Ticketing System

If our articles, videos and FAQ still can't answer your question do not despair! Just get in touch with our great team of client support engineers! They are available 24/7 and eager to assist you with any issue you may have. We are commited to reply your ticket in less than 1 hour though the average ticket response time is just 20 mins!


To check the status of your server if you think there is a problem, please go to: http://www.properstatus.com
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Through the live chat button on the upper right corner of every page on our website! 
Online Contact Form