US Datacentre unscheduled maintenance (solved)
- Details
- Created on Thursday, 26 February 2015 09:55 26 February 2015
Dear Customers,
We would like to inform you that there is currently an unscheduled server maintenance in our US Data Centre and some services may be unavailable as a result of it.
Start time: 20:15
End Time: 00:47 UTC
Our technicians are already working on getting this solved as soon as possible and we will keep you updated.
We apologize for the inconveniences that this issue may be causing to you!
Thank you for your time and understanding regarding this matter.
Kind Regards,
Web Hosting team
Update: This issue is now solved.
Scheduled network maintenance (solved)
- Details
- Created on Saturday, 21 February 2015 11:21 21 February 2015
Dear Customers,
We would like to inform you about a scheduled network infrastructure maintenance in the FiColo data centre.
We will replace a fibre connection and some users may experience unavailability of some services.
Start time: 10:00 PM UTC
Expected downtime: 1 hour
We apologize for the inconveniences that this issue may be causing to you!
Thank you for your time and understanding regarding this matter.
Kind Regards,
Web Hosting team
Update: This issue is now solved.
UK Datacentre maintenance (solved)
- Details
- Created on Sunday, 15 February 2015 14:36 15 February 2015
Dear Customers,
We would like to inform you there is scheduled maintenance on our servers in our UK Data Centre. This should last around 30 minutes.
Start time: 19:00 - 22:00 hrs. UTC
We apologize for the inconveniences that this issue may be causing to you!
Thank you for your time and understanding regarding this matter.
Kind Regards,
Web Hosting team
Update: This issue is now solved.
UK Datacentre unscheduled maintenance (solved)
- Details
- Created on Tuesday, 10 February 2015 08:11 10 February 2015
Dear Customers,
We are currently experiencing an unexpected server downtime in our UK Data center. All web services related to this Data Center would be temporarily not available.
Our system administrators are working closely with our data centre technicians to solve this problem as soon as possible.
Start time: 23:10 UTC
End time: 00:50 UTC
We apologize for the inconveniences that this issue may be causing to you!
Thank you for your time and understanding regarding this matter.
Kind Regards,
Web Hosting team
Update: This issue is now solved.
Network maintenance (solved)
- Details
- Created on Monday, 09 February 2015 00:13 09 February 2015
Dear Customers,
We would like to inform you about an unscheduled network infrastructure maintenance in the SteadFast data center.
We will replace a line card in one of our core routers, so users may experience services unavailability.
Start time: 6:00 AM UTC
Expected downtime: 3 hours
Our technicians are already working on getting this process performed as fast as possible and we will keep you updated.
We apologize for the inconveniences that this issue may be causing to you!
Thank you for your time and understanding regarding this matter.
Kind Regards,
Web Hosting team
Update: This issue is now solved.
Webmail Timeouts (solved)
- Details
- Created on Tuesday, 13 January 2015 00:24 13 January 2015
Dear Customers,
Our Webmail application is a target of UDP flood attack which caused the IP addresses to be null routed temporarily. Unfortunately this will cause application access time outs.
Start Time: 03:30 PM UTC
Our technicians are already working on getting this process performed as fast as possible and we will keep you updated.
We apologize for the inconveniences that this issue may be causing to you!
Thank you for your time and understanding regarding this matter.
Kind Regards,
Web Hosting team
Update: It appears that an additional problem has been found and is preventing some users from loging in to their email accounts via the Webmail application.
End Time: 05:10 PM UTC
Update: This issue is now solved.
