Dear Customers,

You can now take advantage of our free website migration services by opening a ticket from your Hepsia Control Panel indicating a website migration request and providing the details we will need to transfer the site over to our platform successfully.

To start the transfer process, you will need to log into the cPanel Control Panel on your old hosting account and follow this steps:

1. Click on the Backups option on the cPanel dashboard:

2. In the Backups section, click on ‘Download or Generate a full website backup’:

3. Then, select ‘Remote FTP Server’ from the Backup Destination drop-down menu:

4. Next, enter the email address of our support department (This email address is being protected from spambots. You need JavaScript enabled to view it.) in the Remote Server field:

5. After that,you should enter the FTP details for the destination server, which are provided in the welcome email at signup.

The FTP details include:

- FTP server, which is the default server host that we assigned to you at signup :



This is where the FTP server host is located in the Welcome email that we send to you:



- FTP username, which is your account username on the new server, also found in the Welcome mail:



- FTP password, which is your FTP password, featured right under the FTP username in the Welcome mail:


6. Next is the port number:

7. Finally, you will need to enter ‘/’ (slash) as the remote directory in the Remote dir field:

8. When done, click on the ‘Generate Backup’ button and wait for the backup to finish being uploaded to your newly created hosting account:

When the backup is complete, our support staff will be notified immediately by email and will start the migration for you straight away without any delay.

Kind Regards,
Web Hosting team