UK data centre web server maintenance (solved)

Dear Customers,

We are currently experiencing issues with one of our web servers.

Our system administrators are working closely with our data centre technicians to fix the problem as quickly as possible. However, this problem may cause issues with your website accessibility.

We can not provide an ETA but you can check for updates visiting http://www.properstatus.com/

We apologize for the inconveniences that this issue may be causing to you!

Thank you for your time and understanding regarding this matter.

Kind Regards,
Web Hosting team

Update: This issue is now solved.

USA data centre MySQL server maintenance (solved)

Dear Customers,

Due to previous problems with one of our MySQL Database servers in the USA Data Centre a maintenance will be carried on today on that server. This process should last for up to 1 hour during which databases may be unavailable.

Our system administrators are working closely with our data centre technicians to process the maintenance as quickly as possible.

Start time: 07:35 AM UTC / 02:35 AM CDT

End Time: 07:55 AM UTC / 02:55 AM CDT

We apologize for the inconveniences that this issue may be causing to you!

Thank you for your time and understanding regarding this matter.

Kind Regards,
Web Hosting team

Update: This issue is now solved.

System update (solved)

Dear Customers,

We are performing an urgent update of our systems after a major security flaw was discovered yesterday. The flaw is called VENOM and it affects most virtual machines on a global scale.

Our system administrators are patching all servers to avoid any security issues in the future.

While your websites are up and running, some services such as webmail, SiteStudio, remote database connections and the ticket system are currently not available. The maintenance will be completed soon and you will be able to manage your account, web content and emails normally.

Start time:15:40 UTC

End time:16:08 UTC

We apologize for the inconveniences that this issue may be causing to you!

Thank you for your time and understanding regarding this matter.

Kind Regards,
Web Hosting team

Update: This issue is now solved.

Mail server gateway timeout (solved)

Dear Customers,

We would like to inform you we are currently performing an unscheduled maintenance on one of our mail servers. Some of the clients hosted in the UK Data Centre may have problems with the e-mail service as a consequence of this.

Currently we do not have an expected time for its resolution.

Our technicians are working on getting this done as fast as possible and we will keep you updated.

We apologize for the inconveniences that this issue may be causing to you!

Thank you for your time and understanding regarding this matter.

Kind Regards,
Mail Hosting team

Update: This issue is now solved.

Mail server Issue (solved)

Dear Customers,

We would like to inform you we are currently performing an unscheduled maintenance on one of our mail servers. Some of the clients hosted in the UK Data Centre may have problems with the e-mail service as a consequence of this.

Currently we do not have an expected time for its resolution.

Our technicians are working on getting this done as fast as possible and we will keep you updated.

We apologize for the inconveniences that this issue may be causing to you!

Thank you for your time and understanding regarding this matter.

Kind Regards,
Mail Hosting team

Update: This issue is now solved.

Web server maintenance (solved)

Dear Customers,

We would like to inform you we are performing an unscheduled maintenance on one of our web servers in our US Data Centre and some websites may become temporarily unavailable as a consequence of this.

Start time: 01:45 PM UTC / 07:45 AM CST

End time: 02:20 PM UTC / 08:20 AM CST

Our technicians are working on getting this done as fast as possible and we will keep you updated.

We apologize for the inconveniences that this issue may be causing to you!

Thank you for your time and understanding regarding this matter.

Kind Regards,
Web Hosting team

Update: This issue is now solved.

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